Updated at 2026-06-25

At Siel Environmental Services Limited (“Siel Environmental Services,” “we,” “us,” or “our”), we are committed to protecting your privacy and safeguarding the personal information you provide to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website and utilize our services.

Introduction

This Privacy Policy explains how personal information is collected, used, disclosed, processed, stored, and protected when you visit this event website, purchase tickets, make a payment, register for updates, submit information, or interact with any ticketing, checkout, payment, access-control, or customer-support features connected to this event.

This event website may be operated by the event promoter, organiser, venue, agency, or brand identified on the site. Ticketing, checkout, payment technology, payment links, hosted payment pages, order confirmation, ticket delivery, and related transaction support may be provided by Sun Tixx.

For the purposes of this Privacy Policy:

• “Event” means Caribbean Food Waste Summit & Cultural Festival.
• “Promoter” or “Organiser” means Siel Environmental.
• “Sun Tixx” means the ticketing, payment, checkout, event commerce, and/or access-control technology provider supporting this event.
• “You” means the customer, ticket purchaser, attendee, website visitor, registrant, or person using the event website or checkout.

By using this website, purchasing a ticket, submitting information, or completing a payment, you agree to the collection and use of information as described in this Privacy Policy.

Who Collects and Uses Your Information

Depending on the function being used, your information may be collected or used by:

• The Promoter or Organiser;
• Sun Tixx;
• Payment processors, acquiring banks, gateways, fraud-prevention providers, or card networks;
• Ticket scanning, access-control, email, SMS, hosting, analytics, or customer-support providers;
• Authorised event staff, venue staff, box office staff, production staff, security staff, or support teams.

The Promoter is responsible for the event itself, including event production, venue arrangements, featured talent, schedules, event policies, access rules, and refund decisions.

Sun Tixx provides technology and transaction support and may process information to support ticket sales, payments, confirmations, refunds, voids, disputes, fraud prevention, reconciliation, reporting, and event access.

Information We Collect

We may collect personal information from you when you:

• Register an account on our website
• Participate in surveys, contests, or promotions
• Contact us via email, phone, or through our website
• Use our services or interact with our website

The types of personal information we may collect include but are not limited to:

• Name
• Contact information (email address, phone number, billing details)
• Demographic information
• Payment information (for billing purposes)
• Ticket holder details;
• Attendee details;
• Order details;
• Event preferences;
• Promo code or discount information;
• Customer-support messages;
• Refund or dispute requests;
• Identification details, where required for event access, age verification, accreditation, security, or legal compliance;
• Any other information submitted through forms, checkout pages, payment links, or support channels.

We may also collect transaction and payment-related information, including:

• Order number;
• Ticket type;
• Payment amount;
• Currency;
• Payment status;
• Refund status;
• Void status;
• Dispute or chargeback status;
• Card brand;
• Last four digits of the payment card, where provided by the processor;
• Authorisation code;
• Processor reference;
• Payment gateway reference;
• Risk or fraud-screening result;
• Ticket delivery status;
• Scan or entry status.

Full card numbers, CVV/CVC codes, PINs, magnetic stripe data, and full sensitive card authentication data are not intended to be stored by the event website or Sun Tixx after authorisation. Card data may be collected and processed securely by authorised payment processors, acquiring banks, gateways, hosted payment pages, or embedded payment forms.

We may also collect technical information, including:

• Authorisation code;
• Processor reference;
• Payment gateway reference;
• Risk or fraud-screening result;
• IP address;
• Device type;
• Browser type;
• Operating system;
• Approximate location;
• Referral source;
• Session data;
• Cookies or similar tracking technologies;
• Checkout activity;
• Fraud-prevention signals;
• Access logs;
• Security logs.

How We Use Your Information

We may use the personal information we collect for the following purposes:

• To provide and personalize our services to meet your needs
• To communicate with you regarding your account, inquiries, requests, ticket purchases, event updates, postponements, cancellations, venue instructions, timing changes, access requirements, and customer support matters.
• To process transactions and billing
• To improve our website, ticketing services, checkout experience, event operations, customer service, and overall user experience based on your feedback and interactions.
• To send you promotional materials, updates, or newsletters (you may opt out of receiving these communications at any time)
• To comply with legal obligations and enforce our policies
• Process ticket purchases;
• Process payments, refunds, voids, reversals, and payment links;
• Deliver tickets, receipts, QR codes, barcodes, invoices, or confirmations;
• Verify orders;
• Support event entry, access control, check-in, scanning, wristbands, accreditation, seating, guest lists, or box office operations;
• Respond to refund requests, disputes, chargebacks, suspected fraud, or transaction inquiries;
• Prevent fraud, abuse, duplicate ticket use, unauthorised resale, stolen card use, or suspicious transactions;
• Reconcile payments, settlements, ticket sales, and event reports;
• Comply with legal, banking, accounting, tax, card network, audit, regulatory, and security obligations;
• Send event-related marketing communications where permitted and where you have not opted out.

Payment Processing

Payments for this event may be processed using one or more authorised payment providers, acquiring banks, or gateways, including but not limited to:

• Stripe;
• Scotiabank;
• Scotia eCom+;
• Fiserv / First Data-related processing services;
• Visa, Mastercard, American Express, Discover, Linx, or other applicable card or payment networks;
• Other approved payment processors or fraud-prevention providers.

Depending on the payment method, card type, currency, risk controls, gateway availability, merchant configuration, technical requirements, or event setup, a transaction may be routed through different processors.

By making a payment, you authorise the Promoter, Sun Tixx, and their authorised payment processors to process your transaction, verify your payment method, conduct fraud checks, complete the purchase, and process any approved refund, void, reversal, or dispute response.

Card Statement Disclosure

Your card or bank statement may show the charge under one or more descriptors, including:

• Visa, Mastercard, American Express, Discover, Linx, or other applicable card or payment networks;
• Other approved payment processors or fraud-prevention providers.
• Sun Tixx;
• SunTixx;
• Sun Tixx Caribbean Limited;
• The Promoter’s name;
• The Event name;
• The venue name;
• A shortened or processor-specific version of any of the above.

Sun Tixx may appear on your card or bank statement as the payment processor or merchant descriptor even where the event is organised by a third-party promoter.

If you do not recognise a charge, please contact the event support contact or Sun Tixx before filing a bank dispute.

Disclosure of Your Information

We may share your personal information with third-party service providers who assist us in delivering our services and managing our operations. These service providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using your information for any other purpose.

We may also disclose your information when required by law, to protect our rights and interests, or to investigate and prevent fraudulent or illegal activities.

Independent Event Pages and Third-Party Sites

This event page may be hosted on a website or domain owned by the Promoter, an agency, a venue, a sponsor, or another third party. Even where the page is not hosted on suntixx.com, Sun Tixx may still provide ticketing, checkout, payment, QR code, reporting, or support technology.

Third-party websites, social media platforms, sponsor pages, artist pages, venue pages, advertising platforms, or embedded content may have their own privacy policies. We are not responsible for the privacy practices of third-party services that are not controlled by Sun Tixx or the Promoter.

Data Security

We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.

Use of Cookies 

Our website may use cookies to enhance your browsing experience and improve our services. Cookies are small files stored on your computer or device that enable us to recognize your browser and capture certain information. You can choose to disable cookies through your browser settings; however, doing so may limit some functionalities of our website.

This website may also use pixels, analytics tools, session technologies, fraud-detection tools, and similar technologies to:

• Keep checkout sessions active;
• Remember cart or ticket selections;
• Prevent fraud;
• Secure payments;Understand website traffic;
• Improve performance;
• Measure marketing effectiveness;
• Support customer service.

Marketing Communications

The Promoter and/or Sun Tixx may send event-related communications, including ticket confirmations, receipts, event updates, venue notices, postponement notices, cancellation notices, access instructions, safety notices, refund notices, and support messages.

Where permitted, you may also receive marketing communications about this event, related events, future ticket releases, promotions, or Sun Tixx-supported events. You may opt out of marketing communications using the unsubscribe option or by contacting the relevant support contact.

Transactional and service-related messages may still be sent even if you opt out of marketing.

Fraud, Disputes, and Chargebacks

If a payment is disputed, charged back, refunded, voided, reversed, or investigated, relevant information may be retained and shared with the Promoter, Sun Tixx, payment processors, acquiring banks, card networks, legal advisers, fraud-prevention providers, or other authorised parties.

This information may include:

• Order details;
• Payment details;
• Card brand and last four digits;
• Ticket delivery records;
• Scan or attendance records;
• IP address;
• Device information;
• Customer communications;
• Refund decisions;
• Event notices;
• Proof of purchase;
• Evidence of attendance or attempted attendance.

This information may be used to respond to disputes, prevent fraud, enforce ticket rules, recover losses, comply with processor requirements, and protect the integrity of the event.

GDPR Compliance

If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). These rights include the right to access, rectify, or erase your personal information, as well as the right to restrict or object to its processing.

Disclosure of Your Information 

We may share your personal information with third-party service providers who assist us in delivering our services and managing our operations. These service providers are contractually obligated to maintain the confidentiality and security of your information and are prohibited from using your information for any other purpose.

We may also disclose your information when required by law, to protect our rights and interests, or to investigate and prevent fraudulent or illegal activities.

Data Security

We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These safeguards may include secure checkout technology, encrypted connections, access controls, hosted payment pages, tokenised payment processing, audit logs, fraud monitoring, and restricted staff access. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.

Data Retention

Personal information may be retained for as long as reasonably necessary to support:

• Ticket delivery;
• Event attendance;
• Customer service;
• Refunds;
• Disputes;
• Chargebacks;
• Fraud prevention;
• Accounting;
• Tax records;
• Legal compliance;
• Processor obligations;
• Settlement and reconciliation;
• Audit requirements;
• Organiser reporting.

Information may be deleted, archived, anonymised, or restricted when it is no longer required.

 International Transfers

Some service providers, payment processors, cloud systems, email systems, analytics providers, fraud-prevention tools, and support platforms may process or store information outside Trinidad and Tobago or outside the country where the event is held.

By using this website or making a purchase, you understand that your information may be transferred, stored, or accessed internationally where necessary to provide the service.

Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request the deletion of your personal information
• Access information held about you;
• Correct inaccurate information;
• Opt out of marketing & receiving promotional communications from us
• Ask questions about privacy practices;
• Raise a complaint.

Some information may need to be retained for legal, tax, accounting, fraud-prevention, dispute, processor, settlement, or audit reasons. To exercise these rights or for any inquiries regarding your personal information, please contact us using the information provided below.

Changes to Our Privacy Policy

We reserve the right to update, amend, or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised “Updated at” date. By continuing to use our website and services after such changes are made, you consent to the revised Privacy Policy.

Contact Us

If you have any questions or concerns regarding our Terms of Service, please contact us:

Email: info@sielenviromental.com Phone: +1 (868) 381-9937 Address: LP 58 Mc Connie Street, Dinsley, Tacarigua

Thank you for choosing Siel Environmental Services Limited. We look forward to serving you!