Refund and Returns Policy

Updated at 2026-06-25

Overview

This Refund Policy applies to purchases made through this website, including physical products, event tickets, passes, reservations, add-ons, packages, payment links, hosted payment pages, and other eligible purchases.

For physical products, our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.

For event ticket purchases, the event is organised, promoted, managed, and/or produced by the respective Event Promoter or Organiser Siel Environmental . Ticketing and payment technology may be provided by Sun Tixx. Unless expressly stated otherwise, Sun Tixx is not the promoter, producer, venue operator, artist manager, booking agent, or guarantor of the event. Sun Tixx provides ticketing, checkout, payment processing, order confirmation, access control, reporting, and related transaction support.

Refund decisions for event tickets are made by the Event Promoter or Organiser unless otherwise required by applicable law or where Sun Tixx expressly states in writing that it is responsible for a specific refund.

To be eligible for a return of a physical product, the item must be unused, in the same condition in which it was received, and returned in its original packaging.

Several types of goods are exempt from being returned. These include perishable goods such as food, flowers, newspapers, and magazines. We also do not accept returns of intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Additional non-returnable items include:

Gift cards
Downloadable software products
Certain health and personal care items

To complete a return, we require a valid receipt or proof of purchase. Please do not send your purchase directly to the manufacturer.

Only partial refunds may be granted in certain circumstances, including:

Books with obvious signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error
Items returned more than 30 days after delivery

Refunds

For physical products, once your returned item is received and inspected, we will notify you by email to confirm that we have received it. We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

For event tickets, passes, reservations, and other event-related purchases, unless the Event Promoter expressly states otherwise in writing, all ticket sales are final and refunds are not automatic.

A refund for an event purchase may only be issued where:

The Event Promoter approves the refund;
The event-specific refund terms permit the refund;
Applicable law requires the refund;
The transaction qualifies for a payment void, reversal, or correction; or
Sun Tixx is authorised by the Event Promoter and has the necessary technical and financial ability to process the refund.

Sun Tixx may process approved refunds on behalf of the Event Promoter but does not independently guarantee refunds for promoter-managed events.

Late or Missing Refunds

If you haven’t received your refund yet, please:

Check your bank account again.
Contact your credit card company, as it may take some time before your refund is officially posted.
Contact your bank, as there is often processing time before a refund is reflected.

If you have completed these steps and still have not received your refund, please contact us at info@sielenviromental.com.

Sale Items

Only regular-priced physical products may be refunded. Sale items cannot be refunded unless otherwise required by applicable law.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sielenviromental.com and send your item to: LP 58 Mc Connie Street, Dinsley, Tacarigua.

Promoter Discretion

The Promoter has discretion over refund decisions relating to:

Check your bank account again.
Contact your credit card company, as it may take some time before your refund is officially posted.
Event cancellation;
Event postponement;
Event relocation;
Event delay;
Event interruption;
Lineup changes;
Featured talent non-appearance;
Performer substitution;
Shortened performances;
Production changes;
Venue changes;
Access-rule changes;
Weather-related impacts;
Customer service exceptions;
Duplicate purchases;
Customer error;
Compassionate or special-case requests.

Event Postponement

If the event is postponed or rescheduled, tickets may remain valid for the new date unless the Promoter states otherwise.

A postponement does not automatically entitle a customer to a refund.

The Promoter may, at its discretion:

Honour existing tickets for the new date;
Provide a refund window;
Provide a credit;
Provide an exchange;
Provide upgraded or alternative access;
Decline refunds where the ticket remains valid for the rescheduled event.

Sun Tixx may process approved refunds or credits only where authorised by the Promoter.

Event Relocation

If the event is moved to another venue, tickets may remain valid for the new venue unless the Promoter states otherwise.

A venue change does not automatically entitle a customer to a refund.

Refunds, credits, exchanges, or access adjustments for relocated events are at the discretion of the Promoter unless applicable law requires otherwise.

Event Cancellation

If the Promoter cancels the event and does not reschedule it, the Promoter will determine the applicable refund process, refund amount, refund timing, and refund method, subject to applicable law.

The Promoter may authorise:

Full refunds;
Partial refunds;
Refunds excluding non-refundable fees;
Credits;
Exchanges;
Transfer to another event;
Another remedy.

Service fees, processing fees, delivery fees, platform fees, administrative fees, and other third-party fees may be non-refundable unless the Promoter expressly states otherwise or applicable law requires otherwise.

Weather, Safety, Government Action, and Force Majeure

Outdoor, festival, cultural, entertainment, tourism, and live events may be affected by weather, safety concerns, emergency conditions, government action, police instructions, venue restrictions, public health requirements, transportation disruption, artist travel disruption, supplier failure, technical failure, power failure, internet failure, civil unrest, strikes, natural disasters, or other events beyond reasonable control.

Refunds in these circumstances are not automatic and are subject to the Promoter’s decision, event-specific terms, and applicable law.

Customer Responsibility

Refunds are generally not available for customer errors, including purchasing the wrong ticket, selecting the wrong date or ticket type, arriving late, failing to meet event requirements, or failing to comply with venue or event rules. Any exceptions are at the discretion of the Event Promoter.

Admission & Ticket Validity

Refunds will not be issued if entry is refused or a guest is removed for violating event or venue rules. Tickets that have been scanned, redeemed, or used for entry are not eligible for a refund unless approved by the Event Promoter.

Used, Scanned, or Redeemed Tickets

A ticket that has been scanned, redeemed, used, exchanged for a wristband, checked in, or otherwise used for access is generally not eligible for a refund unless the Promoter expressly approves otherwise.

Fees & Refund Processing

Service fees, payment processing fees, platform fees, delivery fees, and other applicable charges may be non-refundable. Approved refunds will be returned to the original payment method where possible. Processing times vary depending on the payment provider and financial institution.

Refund Method and Timing

Approved refunds are usually returned to the original payment method where technically possible.

Refund timing depends on:

Full refunds;
Partial refunds;
Refunds excluding non-refundable fees;
Credits;
The payment processor;
The acquiring bank;
The card issuer;
The card network;
The customer’s bank;
Currency;
Settlement status;
Fraud review;
Chargeback status;
Payment method;
Whether the transaction has already settled.

Once a refund is submitted, it may take several business days or longer to appear on the customer’s card or bank statement.

Sun Tixx and the Promoter do not control the internal processing time of the customer’s issuing bank.

Voids, Reversals, and Refunds

A transaction may sometimes be voided or reversed before settlement. Once a transaction has settled, a refund may be required instead of a void.

Void, reversal, and refund availability depends on the payment processor, gateway, acquiring bank, card network, settlement status, and technical rules.

Chargebacks and Bank Disputes

Customers should contact the event support team or Sun Tixx before filing a bank dispute or chargeback.

If a customer files a chargeback or dispute for a valid purchase, the Promoter and/or Sun Tixx may provide the bank, card network, processor, or dispute administrator with evidence, including:

Checkout acceptance;
Order confirmation;
Ticket delivery records;
Ticket status;
Scan or attendance records;
Refund policy;
Event notices;
Customer communications;
IP address;
Device information;
Payment records;
Processor records.

Tickets connected to a disputed payment may be cancelled, suspended, or invalidated.

The Promoter and/or Sun Tixx may restrict future purchases where there is suspected chargeback abuse, fraud, misuse, or repeated disputes.

Fraudulent or Suspicious Transactions

Refunds may be refused, delayed, reversed, or investigated where a transaction appears to involve:

Stolen card use;
Unauthorised payment;
Suspicious activity;
Duplicate fraud patterns;
False identity;
Unauthorised resale;
Ticket duplication;
Chargeback abuse;
Breach of event terms;
Breach of payment rules;
Unlawful conduct.

Tickets connected to suspicious transactions may be cancelled or invalidated.

How to Request a Refund

Promoter Email: info@sielenviromental.com
Sun Tixx Support Email: suntixxcaribbean@gmail.com

Your request should include:

Full name;
Email used for purchase;
Order number;
Ticket type;
Event name;
Reason for request;
Supporting information, if any.

Submitting a refund request does not guarantee approval.

Refund Decision Timeline

The Promoter may require time to review refund requests.

Review time may depend on:

Event status;
Promoter decision-making;
Settlement status;
Payment processor rules;
Banking requirements;
Dispute status;
Fraud review;
Volume of requests;
Event cancellation or postponement procedures.

Sun Tixx may assist with processing and communication but does not control the Promoter’s decision timeline unless expressly agreed.

No Refund by Social Media or Verbal Statement

A refund is not approved unless confirmed through an official event support channel, official Promoter communication, Sun Tixx support communication, or formal written notice.

Comments, posts, rumours, artist statements, venue statements, staff comments, WhatsApp forwards, social media comments, or verbal statements do not override this Refund Policy unless formally confirmed by the Promoter.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: LP 58 Mc Connie Street, Dinsley, Tacarigua.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.